Disappointing Doctor Visit

6/3/2015

Yesterday, I was scheduled to see a spine surgeon about my back (what else?).  Jeff and I had difficulty finding the office, which was not in a traditional office building, but in something that looked more like a store.

We called to let them know we were running behind because of traffic and they said we had a 15 minute grace period for the appointment.  We didn't make the grace period, we were probably five to eight minutes beyond that time.

I checked in and was shocked when the receptionist told me that I was late (I already knew that) but she would check with the doctor to see if she would still see me.  I was shocked for the second time in five minutes, when the receptionist told me that the doctor wouldn't see me.  Really?

I saw the doctor in the hall, and it's possible that she had appointments waiting on her, but I've never been told that the doctor won't see me because I'm late.  I've been told that the doctor can't, not won't, see me, if I was running late.

A week ago, I had an appointment with the same doctor.  When Jeff and I arrived at the doctor's office (again a store front kind of place), the receptionist told me that (a) I was at the wrong office; and (b) that my appointment wasn't with the doctor but with a pain specialist.  After hearing this information, it was all I could do not to go ballistic!  I told the receptionist, calmly, that I had wanted to see the doctor and I already had a pain management doctor.

This morning, I called their appointment line and canceled my appointment with the doctor for next week.  I don't think my attitude or their reception is going to be any better the third time around.

Jeff and I both felt like this was a practice that was practicing quantity not quality, and we simply don't have time for this much nonsense.

Okay, feeling better now that I have that off my chest!

P